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Index:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and guarantee
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, cancellation and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions

In these conditions:

1. Grace period:The period within which the consumer can exercise his right of withdrawal s;
2. Consumer: the natural person who does not act in the exercise of profession or business and enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Transaction duration: a distance contract relating to a series of products and / or services, of which the supply and / or purchase obligation is spread over time;
5. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible;
6. Right of withdrawal: the possibility for the consumer towithdraw from the distance contract within the cooling-off period;
7. Model form: the model withdrawal form that the entrepreneur provides that a consumer can fill in when he wants to make use of his right of withdrawal;
8. Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
9. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and / or services, up to and including the conclusion of the agreement only one or more techniques for distance communication are used;
10. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and trader being in the same room at the same time.
11. Terms and Conditions:the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Name of entrepreneur: NXT Level Sports Nutrition

Acting under the names: NXT Level, NXT Level Sports Nutrition and www.nxtlevelsportsnutrition.com

Business address:

Wegalaan 60
2132 JC Hoofddorp
The Netherlands
E-mail address: info@nxtlevelsportsnutrition.com
Chamber of Commerce number: 34314877
VAT identification number: 820016123B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that the consumer can a simple way can be stored on a durable data carrier.If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that at the request of the consumer they will be sent free of charge by electronic means or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to him. is.
5. If one or more provisions in these general terms and conditions at any time are wholly or partially void or destroyed, then the agreement and these conditions remain intact and the stipulation in question will be replaced by a provision that the scope of the original approached as much as possible.
6. Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
7. Lack of clarity about the explanation or content of one or more provisions of our conditions, should be explained 'in the spirit' of these general conditions.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is without obligation.The entrepreneur is entitled to change and adjust the offer.
3. The offer contains a complete and accurate description of the offered products and / or services.The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and / or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
4. All images, specifications and information in the offer are indicative and cannot lead to compensation or dissolution of the agreement.
5. Images with products are a true reflection of the products offered.Entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 - The contract

1. The agreement is, subject to the provisions of paragraph 4, concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer.As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract.If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5. With the product or service the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
   1. the visiting address of the business location of the entrepreneur where the consumer can go with complaints;
   2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
   3. the information about guarantees and existing service after purchase;
   4. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
   5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
6. In the case of an extended transaction, the provision in the previous paragraph only applies to the first delivery.
7. Each agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

When delivering products:

1. When purchasing products, the consumer has the option to terminate the contract without giving any reason within 14 days.This cooling-off period commences on the day following receipt of the product by the consumer or a pre-designated by the consumer and the entrepreneur announced representative.
2. During the reflection period, the consumer will handle the product and packaging carefully.He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. When the consumer wishes to make use of his right of withdrawal he is obliged to make this known to the entrepreneur within 14 days after receipt of the product.The consumer must make this known by means of the model form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.
4. If the customer has not made it known that he wishes to make use of his right of withdrawal or withdrawal after the expiry of the terms mentioned in paragraphs 2 and 3.the product has not been returned to the entrepreneur, the sale is a fact.

When delivering services:

1. When providing services, the consumer has the option to dissolve the agreement without giving any reason for at least 14 days, starting on the day of entering into the agreement.
2. In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery.

Article 7 - Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, the costs of returning the goods are at the most.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 14 days after cancellation.It is the condition that the product has already been received back may be submitted by the merchant or conclusive evidence of complete return. Repayment will be made via the same payment method used by the consumer unless the consumer explicitly authorizes another payment method.
3. In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any loss of value of the product.
4. The consumer cannot be held liable for the value reduction of the product if the entrepreneur does not provide all legally required information about the right of withdrawal, this should be done before the conclusion of the purchase agreement.

Article 8 - Exclusion of right of withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
3. which have been created by the entrepreneur in accordance with the consumer's specifications;
4. that are clearly personal in nature;
5. which cannot be returned due to their nature;
6. that can spoil or age quickly;
7. the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
8. for loose newspapers and magazines;
9. for audio and video recordings and computer software of which the consumer has broken the seal;
10. for hygienic products of which the consumer has broken the seal.
11. Exclusion of the right of withdrawal is only possible for services:
12. concerning accommodation, transport, restaurant business or leisure activities to be performed on a certain date or during a certain period;
13. the delivery of which commenced with the express consent of the consumer before the reflection period has expired;
14. regarding betting and lotteries.

Article 9 - The price

1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices.This link to fluctuations and the fact that any listed prices are target prices are mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
   1. these are the result of statutory regulations or provisions;or
   2. the consumer has the authority to terminate the agreement with effect from the day on which the price increase takes effect.
5. The prices mentioned in the offer of products or services include VAT.
6. All rates are subject to pressure - and misprints.No liability is accepted for the consequences of printing and typing errors . In the case of printing and typing errors, the entrepreneur is not obliged to deliver the product at the wrong price.

Article 10 - Conformity and Guarantee

1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. or government regulations.If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.
3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery.Return of the products must be in the original packaging and in new condition.
4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period.The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
5. The guarantee does not apply if:

• The consumer has repaired the delivered products himself and / or processed or has third parties repaired and / or processed;
• The delivered products are exposed to abnormal conditions or otherwise careless handling or contrary to the instructions of the entrepreneur and / or the packaging are treated;
• The inadequacy wholly or partially is the result of regulations that the government has made or will make regarding the nature or the quality of the materials used.

Article 11 - Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. With due observance of what has been stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but no later than 30 days, unless the consumer has agreed to a longer delivery period.If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will receive notification no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without any costs. The consumer is not entitled to compensation.
4. All delivery terms are indicative.The consumer cannot derive any rights from any periods mentioned. Exceeding a term does not entitle the consumer to compensation.
5. In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 14 days after termination.
6. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available.At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal cannot be excluded. The costs of any return shipment are at the expense of the entrepreneur.
7. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and the entrepreneur announced representative, unless expressly agreed otherwise.

Article 12 - Duration transactions: duration, cancellation and extension

Cancellation

1. The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity ) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity ) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.
3. Consumers can the agreements mentioned in the previous paragraphs:

• cancel at any time and not be limited to termination at a specific time or in a given period;
• at least cancel in the same way as they were entered into by him;
• always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension

4. An agreement that for certaintime and that extends to the regular delivery of products (including electricity) or services, may not be tacitly renewed or renewed for a specific duration.
5. By way of derogation from the previous paragraph, an agreement may be made for certaintime   has been entered into and which extends to the regular delivery of daily news- and weekly papers and magazines are tacitly renewed for a fixed term of a maximum of three months, if the consumer can terminate this extended agreement by the end of the extension with a notice period of at most one month.
6. A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month and a notice period of at most three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. A contract of limited duration to the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Expensive

8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed term.

Article 13 - Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the commencement of the cooling-off period as referred to in article 6 paragraph 1. In case of a contract for the provision of a service, this period shall start after the consumer has received the confirmation of the agreement.
2. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
3. In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.

 

Article 14 - Complaints procedure

1. The entrepreneur has a well- publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt.If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.
5. In case of complaints, a consumer must first turn to the entrepreneur.If the webshop is affiliated with Stichting WebwinkelKeur and complaints that cannot be resolved by mutual agreement, the consumer must turn to Stichting WebwinkelKeur ( webwinkelkeur.nl ), which will mediate free of charge. Check whether this webshop has an ongoing membership viahttps://www.webwinkelkeur.nl/leden/ . Should a solution not be found, the consumer has the opportunity to have his complaint dealt with by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of this is binding and both entrepreneur and consumer agree with this binding decision. There are costs associated with submitting a dispute to this disputes committee that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform ( http://ec.europa.eu/odr ).
6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will replace or repair the products at its option or the delivered products free of charge.

Article 15 - Disputes

1. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.Even if the consumer lives abroad.
2. The Vienna Sales Convention does not apply.

Article 16 - Additional or deviating provisions

Additional provisions or deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

WITHDRAWAL FORM
(Only complete and return this form when you want to cancel the agreement.)

• To
  NXT Level Sports Nutrition

Wegalaan 60
2132 JC Hoofddorp
The Netherlands
info@nxtlevelsportsnutrition.com

- I / We (*) hereby inform you that I / we (*) revoke our agreement relating to the sale of the following goods / provision of the following service

- Date of purchase(*)

- Order number

- Delivered on(*)

- Name/Names consumer(s)

- Address consumer(s)

- Signature of the consumer(s) (only if this form be submitted in paper)

- Date

(*) Delete what is not applicable

This is the privacy statement of NXT Level Sports Nutrition, Wegalaan 60, 2132 JC Hoofddorp, the Netherlands, registered in the Dutch Trade Register of the Chamber of Commerce under number 34314877, and specifically applicable for www.nxtlevelsportsnutrition.com.

Why do we have a privacy statement?

If you want to buy a product in the NXT Level Sports Nutrition webshop and therefore visit the website www.nxtlevelsportsnutrition.com, we need certain personal information from you. We want to be transparent about the processing of your personal data by us and that is why we have produced this privacy statement. We handle your personal data with the utmost care and comply with the laws and regulations relating to the protection of personal data, including the General Data Protection Regulation (GDPR). Below we have listed which of your data we process, why we do it, and how we handle your personal data. In addition, it explains how you can change the processing of your personal data. Because we are a dynamic company in a rapidly developing environment, it is important that we update our privacy statement from time to time. We therefore reserve the right to change this privacy statement at any time. You can always find the most current statement on the website www.nxtlevelsportsnutrition.com. We therefore advise you to visit this page regularly.

Shop via www.nxtlevelsportsnutrition.com

If you buy a product in the NXT Level Sports Nutrition webshop, you need to fill in an online form that asks for the necessary details for the processing of your purchase.

Which personal data are processed by us?

In relation to your purchase in the NXT Level Sports Nutrition webshop, personal data will be processed. According to the GDPR, personal data is “any information about an identified or identifiable natural person”. These are any data that can be traced directly or indirectly to you as an individual. For the processing of your purchase, we process the following data: first name, last name, address, postal code, place of residence, telephone number and e-mail address.

Are cookies used?

The NXT Level Sports Nutrition webshop uses cookies when offering its services. You can read about what cookies are and what types of cookies we use in the Cookie statement on the website www.nxtlevelsportsnutrition.com.

How do we safeguard your data?

We have appropriate technical and organizational security measures in place to protect personal data against loss, destruction or damage, unauthorized access, or any other form of unlawful processing of your personal data. We do this by having in place physical and organizational measures for access security, protecting all desktops with user name, password, and authorization management so that your data is only accessible for the employees involved in relation to the purchase. But also by keeping software up-to-date and regularly testing our security systems.

How long do we keep your data?

The personal data provided by you when purchasing a product without an account will be kept for a period of 6 months after the date of sending the purchase to you. The personal data provided by you when creating an account will be kept for a period of 2 years after this account is no longer active.

Is information provided to third parties?

In principle, we do not provide or sell data to third parties. We may be required under the law or regulations to process your personal data and/or provide it to third parties. For example, if a competent authority, such as the police, requests this in the context of a criminal investigation.

What influence do I have over the processing of my personal data?

Data subjects have a number of rights under the GDPR. Everyone has the right to view, correct, or add to their personal details, to have them corrected or added to, to have them deleted, to request a restriction to processing, to have them transferred, and to object to the processing of his or her personal data. Below is a brief explanation of the various rights.

Access to data

You have the right to inspect your personal data and to receive a copy of it.

Rectification of data

You have the right to have your personal data corrected if these are incorrect and have them added to if they are incomplete.

Deletion of data

You can request to delete your personal data and this request must be complied with in the following cases: because the data is no longer necessary for the purposes for which it was collected or processed, because you have withdrawn your consent, because you have successfully objected to its processing, because the personal data have been processed unlawfully, or to comply with a legal obligation.

Restriction to processing

You have the right to request and be granted a restriction to processing in a number of specific cases: during the period of dispute as to the correctness of personal data and the checking thereof, if the processing turned out to be unlawful but you do not want the data to be deleted, if we do not need the data anymore but you need the data for a legal claim, and when you object to the processing and you are awaiting a reply to the objection. You request that your personal data be blocked (temporarily locked) with the aim of restricting processing in the future.

Portability of data

You have the right to have your data transferred. This means you can request and receive a copy of your personal data that could then be used by another service provider, for example. The data will be provided in a structured, current, and machine-readable form. This might mean an Excel file, CSV file, or otherwise downloadable format. This right only applies if the processing of the data is based on consent or an agreement and if the processing is carried out via automated procedures.

Objections to processing

You have the right at all times, on the grounds of reasons relating to your specific situation, to object, when your interests weigh more heavily, (i) to the processing of your personal data on the grounds of a general public service or a service assigned to us in the context of exercising official authority and (ii) if the processing is necessary for the protection of our legitimate interests or a third party. If your personal data are processed for direct marketing, you may also object to this processing at any time as well as to any profiling that relates to direct marketing.

File a complaint

You have the right to file a complaint about how we handle your data. When you have a complaint, we will do our best to resolve it ourselves. In addition, you always have the right to contact the Data Protection Authority with your complaint. If you want to exercise one of your rights, you may do so as follows: You can send your request by email to www.nxtlevelsportsnutrition.com. Or you can send a request by post to:

NXT Level Sports Nutrition
Postbus 8817
1006 AJ Amsterdam
The Netherlands

Always state the nature of your request: “Inspection request”, “rectification request”, etc., stating your name, address and telephone number. For verification we will send you an email at the email address registered with us that will include an invitation to confirm your request via an attached link. You will receive a response within one month of receipt of your request at the latest.

For questions about this privacy statement and the privacy policy, please contact www.nxtlevelsportsnutrition.com.

Download our Privacy statement

Would you like to return an item, because you realized that maybe you don’t really need it? (Don’t worry: been there, done that.) It’s possible to return an item within 28 days after receiving your order if the item is complete, undamaged, in its original state and packaging, and in case of nutrition (supplements): unopened.

1. FOR CUSTOMERS THAT LIVE IN THE NETHERLANDS, FRANCE, BELGIUM, LUXEMBOURG, GERMANY OR AUSTRIA: Send an e-mail to service@nxtlevelsportsnutrition.com to request a return label that you can print out and paste on the outside of the package you’re returning. Returning an item is FREE if you use this return label.
   FOR CUSTOMERS THAT LIVE IN ANY OTHER COUNTRY THAN THE AFORMENTIONED: Paste the return label that’s available on this packing slip on the outside of the package you’re returning. The costs of returning an item are for your own expense.
2. Return the package using the local postal carrier. In case you can return an item for free, use the postal carrier that is written on the return label (for example DHL, bpost, La Poste, DPD). If you are unsure which carrier to use, please send an e-mail to service@nxtlevelsportsnutrition.com.
3. Please retain proof of postage until we have confirmed your refund has been processed. It can take up to 21 working days for a return to get back to us.
4. Returned items will be refunded (if you are entitled to a refund) as quickly as possible, and always within 14 working days after receiving the returned items, unless you would like to receive a replacement item. If you returned your whole order, the original delivery costs will be refunded as well. If you only return a part of your order, only the costs for the returned item(s) are refunded to you. Depending on the payment method you used, it can vary how long it takes before you receive the money on your account.

You do not have to return an item in any of the situations below:

1. I received the wrong item
   Our apologies if you have received the wrong item by mistake! In order to resolve this issue as quickly as possible, please send an e-mail to service@nxtlevelsportsnutrition.com and make sure to mention your order number and a picture of the items that you received. Also, please mention whether you would like to receive a refund or a replacement, so we can help you as quickly as possible.
2. I received a broken/damaged item
   Unfortunately, there is a small chance that you receive a broken/damaged item. We apologize if this happened to you and would like to fix this problem as quickly as possible. Therefore, we politely ask you to send an e-mail to service@nxtlevelsportsnutrition.com immediately after noticing that the item you received is broken/damaged. Please mention your order number and a picture of the broken/damaged item, and we will offer you the best help we can.
3. The item I received exceeds its shelf life date
   We regret that the item you received exceeds its shelf life date – this was not supposed to happen, so please accept our apology. It would be great if you could e-mail service@nxtlevelsportsnutrition.com directly after finding out. Please mention your order number and a picture of the exceeded shelf life date, and our customer service will be ready to help you.

Warranty

As a consumer, you have the right to receive a decent product, and we want to respect your rights as a consumer fully. Therefore, if you have received a product that is broken, damaged, incomplete, has an expired shelf life date, etc., you have the right to receive a replacement product free of charge. If this has happened to you, we deeply apologize and would like to ask you to contact our customer service as soon as possible. Please not that you don’t have to return the item in the aforementioned case.

Complaints

We are sorry to hear that you have a complaint about our product(s) or service(s) and would like to apologize for any inconvenience. Please let our customer service know about the complaint by filling in our contact form or by post at:

Customer Service NXT Level
Postbus 8817
1006 JA Amsterdam

Download the model form here